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Returns

Returns Policy

We are confidant that you will be pleased with your purchase. 

However, in the event you need to make a return or exchange: You may exchange most new, unopened items within 14 days of delivery for a refund or store credit. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect item, etc.). However, if you received a Free shipping offer when making your purchase - the cost of shipping will be deducted from the refunded amount.

For hygience reasons, items which have been worn or soiled cannot be accepted on return. The Housebreaker Kit is one of these such items since its inteded purpose is to be peed upon.

You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item. You can always call our Toll Free Number if you have questions or concerns at 1-800-886-1736.